Shipping Policy
Receiving your delivery
Please arrange that you, or an authorised representative, is available to accept your order at the delivery address and that appropriate access is given. If no suitable access then delivery of the Products will be off-loaded on the side-walk or pavement as close as possible outside of the delivery address. On delivery, we will require you (or your authorised representative) to confirm receipt. Deliveries will only take place on business days during working hours from 8h00am to 17h00pm and no deliveries will be made on public holidays.
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Any person other than yourself who receives the order at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no one be available at the delivery address specified by you at the time of delivery, the driver will return the order. The courier company will attempt to contact you to make new arrangements for re-delivery. Should no one be available on the second attempt we reserve the right to charge an additional delivery fee.
We have outsourced all deliveries and so we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.
Our delivery service is not authorised to tamper with your purchase under any circumstances. They are instructed to leave the order in a safe area on your property, if available, or it will be returned to us. Please note that we will not be liable for any damages if you have instructed the delivery company to tamper with or force the purchase through your entrance.
When your order arrives to you, if possible, please inspect it fully for both damage and any missing items, if anything is missing or there is visible damage please sign for the delivery as “Damaged” and take pictures of this and email them to with your order number and address. Please do not reject the delivery if there is minor damage or an item missing. Please accept it, take photos, and email them to us and we will resolve it as soon as possible.
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If you do have time to inspect fully upon delivery, or the delivery driver will not wait, please sign for the delivery as “Uninspected” and then look through the delivery when possible.
Cancelling your order
If you wish to return the Products you have bought online you can do so. If you are not happy with your purchase you have up to 7 days from the day you received your order to return it without penalty. The Products need to be in unused condition and in their original sealed packaging. You may be liable for the direct costs of returning the Products. All returned items are subject to inspection to ensure they are suitable for a refund.
Damaged or incorrect Products at point of delivery
Should an item be incorrect, please contact our Online Support Centre onto arrange for the earliest convenient collection date. Once returned to the warehouse, the Product will undergo an assessment by our quality department after which, the correct item will be dispatched. For minor scratches or paint chippings, please take pictures of these minor damages and email the pictures to our customer support on and our quality department will make contact with you to assess the claim and reach an appropriate resolution with you.
24 month-warranty
If in the first twenty-four months of you having received your Products you find that they have a manufacturing defect, Guardiar’s quality department will inspect the Products to determine the cause of the defect and if it determines to be a manufacturing defect then we will in its sole discretion either repair or replace the defective Products or refund you the purchase price that you have paid.